Terms & Conditions

The term ‘John Doe of Diss’ or ‘us’ or ‘we’ refers to the owner of the Limited Company whose registered office is Howard House, 46-50 Sawmills Road, Diss, Norfolk, IP22 4DA, United Kingdom. Our company registration number is 5083419

"You" or "Your" means the person named in the Order to whom we are supplying the Goods in accordance with these terms and conditions;

"We", "Us" or "Our" means John Doe Carpets & Furniture Limited, Howard House, 46-50 Sawmills Road, Diss, IP22 4DA;

"Order" means Your order for the Goods;

"Goods" means all products listed in the Order;

“Made to Order” mean any Goods that are made to specific requirements, from scratch in non-standard dimensions as determined by You; and

"Delivery" means the delivery of the Goods to the delivery address specified in the Order.

It is your responsibility to check:

. the dimensions of all goods to ensure that they will fit into your property

. that additional services requested (such as assembly or disposal) are clearly noted in the Order. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided. These can be added by contacting our main office on 01379 644 081.

. A confirmation of your Order will be sent automatically by e-mail or postal service and, unless You are notified to the contrary within 48 hours of this confirmation, the Order will be deemed to be accepted by John Doe Carpets & Furniture Ltd.

. The description of the goods will be as specified within the Order.

. You should be aware that:

(a) all sizes given are approximate and based on individual manufacturers information

(b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances and often, given time will expand slightly.

(c) comfort grading is for guidance only.

(d) When placing a mattress on a bedstead please note that there may be a gap around the edges; this is to allow for rotation & bedding.

. If You have purchased ex-display items, the price of these items reflects the fact that they may have sustained fair wear and tear.

. Ex-display items cannot be returned or refunded unless faulty [further than was stated prior to your purchase] and within the 14 day period from goods being received (see 9).

. These goods cannot be covered by our 'price match promise'.

. If an ex-display item is deemed to have breached its guarantee, We will choose to either repair the item or refund the price paid for the item, as ex-display items cannot be replaced with a full price item.

. It is Your responsibility to check that ex-display items are in a satisfactory condition before placing your Order

. You must arrange for collection of the goods within a reasonable time (usually within 7 days of Order).

. Within the 14 day period of goods being received, if item is deemed faulty then a full refund will be authorised. Should you wish to cancel your order then delivery, collection and proportionate handling costs will be included at approximately 10% - 20% of item value.

. For any orders fulfilled within 3 weeks of order being placed, full payment is required at time of purchase. This applies even if the order is due to be fitted on two separate dates, if the first fitting date is within 3 weeks from the order being placed then full payment needs to be made prior to the first fitting date.

. For furniture, a minimum of 50% deposit is required at the time of order being placed with the remaining balance due prior to delivery or collection, unless you have agreed to pay through one of our finance options.

. For flooring, a 50% payment is required at the time that the order is placed with the remaining balance due prior to fitting or collection unless otherwise specifically authorised by a director of the company. This applies even if the order is due to be fitted on two separate dates, full payment needs to be paid prior to the first fitting date.

Any typographical, clerical or other accidental errors or omissions in the content of the website, in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by us shall be subject to correction without any liability on our part. If a purchase is made online on a product item or service containing any typographical, clerical or other accidental error or omission, John Doe obtain the right to cancel the order and issue a full refund.

In order for your finance application to be considered, you must:
. Meet the minimum spend amount (£500 for 0.0% APR and £1120 for 9.9% APR)
. Be 18 years of age or over
. Have been a UK resident for 3 years or more
. Be able to fulfil your repayments by direct debit
. Be in regular employment*
. Show valid proof of identity via either a Drivers license or passport and one electricity bill

*Minimum 16 hours per week, including self-employment, or in permanent residence with your partner who is in regular employment. If you are retired and receive a pension or are registered disabled and unable to work, our finance provider may ask for proof of sufficient income.

0% APR Finance packages:
. Minimum 10% deposit required
. 0% APR finance packages available on all orders except curtains, blinds and flooring
. 0% APR finance packages available across 6, 9, 12, 18 or 24 months
. £500 minimum order value
. Monthly repayments will commence one month after your goods have been delivered

9.9% APR Finance packages:
. Minimum 10% deposit required
. 9.9% APR packages available on all orders
. 9.9% APR finance packages available across 24, 36 or 48 months
. £1120 minimum order value / £1000 minimum total finance amount
. Monthly repayments will commence one month after your goods have been delivered

. For furniture finance orders, customers must take delivery within two weeks of their order arriving at John Doe

. Delivery of the Goods will incur a separate charge based on your post code.

. Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.

. We can deliver to the majority of postcodes in mainland England, Scotland and Wales but We may be unable to deliver to some locations. Please contact Us for more details.

. Delivery dates and lead times are given in good faith but are approximate and subject to change. Most delivery lead times start from the date of Order. However, some exceptions apply when only a deposit is paid with Order. Please contact our head office for details.

. If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete Delivery of the Goods, we will be entitled to cancel the Order and will provide You with a full refund of all amounts paid.

. Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by You to accept the Goods.

. If we are unable to complete Delivery due to the Goods not fitting in the required room at the delivery address; if authorised by a director of the company, You may Order a different product as a replacement for the Goods. In these circumstances:

(a) You must pay the difference between the price of the Goods and any replacement product which is of higher value;

(b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value; and

(c) If your original item was never delivered, You must still pay the delivery charge previously agreed. If your original item was delivered, a secondary delivery charge will be applied for your new item/s if required.

. The Goods may require some assembly. If you have organised an assembly service, this will be carried out by our in-house delivery team. If You have not arranged this service, it is Your responsibility to assemble the Goods. Please note that the availability of assembly services is dependent on the post code being delivered to.

. You should inspect the Goods carefully upon Delivery. If assembled by Us at the delivery address, Goods will be deemed accepted once assembled unless You inform us otherwise at the time. Where Goods are not removed from their packaging or You have otherwise not had a reasonable opportunity to inspect the Goods on Delivery, the Goods will be deemed accepted 7 (seven) days after Delivery.

. We will notify You in writing or verbally once the Goods are ready for Delivery or collection. If You fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days unless authorised by a director of the company.

. If You fail to pay the full price of the Goods or fail to take Delivery or to collect the Goods within 28 days of the scheduled delivery date [unless paying via finance], We will be entitled to cancel the Order and You must pay all amounts stated in the Order in addition to our reasonable administration costs, which may be up to 20% of the cost of the Goods. This charge may, at least in part, reflect the price at which we are able to resell the Goods.

. The collection and disposal of Your old beds/mattresses is an additional service that we offer for free. This service must be arranged at least 24 hours prior to time of delivery. We reserve the right to refuse collection if items may danger/harm our employees.

. Under no circumstance should items for disposal be left exposed to the weather and become wet or soiled. We reserve the right to refuse collection in this instance. In addition Our delivery service driver may refuse to collect such items if they are reasonably concerned about contamination of other customer orders on their vehicle.

. Responsibility for the goods passes to you once the Goods are Delivered or taken from our shop.

. Ownership of the goods passes to you once the goods have been paid in full.

. Where You have decided to pay through Our finance options, responsibility for and ownership of the Goods will only pass to You in accordance with the terms of Your finance documentation.

. The Buyer may cancel the goods at any point after placing their Order, but no later than 14 days from the goods being received. Intention to cancel can be notified to John Doe Carpets & Furniture Limited by:

Using the Contact Us form

Calling Customer Services on 01379 644 081

Emailing sales@johndoe.co.uk

Writing to us at John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

. Made to Order Items (see definitions) cannot be cancelled free of charge. A re-stocking charge of up to 50% but not less than 20%, will be applied in order to cover our costs in processing the order and transaction.

. Ex-display items cannot be returned or refunded unless faulty [further than was stated prior to your purchase] and within the 14 day period from goods being received.

. If an Ex-Display item is deemed faulty within the 14 day period of goods being received and you wish to cancel your order then delivery, collection and proportionate handling costs will be included at approximately 10% - 20% of item value.

. Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty.

. Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by John Doe Carpets & Furniture Limited (or their agents).

. The Goods must be unused, in their original condition and made available for collection at a time agreed with John Doe Carpets & Furniture LTD. The collection date should not exceed 21 days from the cancellation date.

. John Doe Carpets & Furniture LTD will levy a collection charge for collection of the cancelled Goods. The collection charge will be the standard delivery cost to your postcode. This charge will be deducted from the refund value of the Goods.

. Alternatively, the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to:

John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

. Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), John Doe of Diss will seek to recover the cost of remedying the damage from the Buyer

. Refunds will be made to You as soon as possible and in any event within a period of 30 days from return of the Goods.

. If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.

. If You participated in a linked saving offer (for example, buy a sofa for £999 and get a £200 footstool) You must return both items to get a full refund. If You only returned the sofa in the given example, You would be refunded only £799 to cover the price of the footstool.

. If You participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) You must return all the items to get a full refund. If You only return part of such an Order then any 'multibuy' saving will be deducted from the amount of Your refund.

. We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:

(a) delays caused by one of Our suppliers

(b) strikes, lock-outs or other industrial action;

(c) fire, explosion, storm, flood, snow or other natural disaster;

(d) unavailability of shipping, aircraft, motor transport or other means of public or private transport; or

(e) unavailability of public or private telecommunications networks.

. Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.

. We do not accept any responsibility for damage to Your property during Delivery other than damage due to Our negligence when Our liability is limited to Your direct costs to repair that damage.

. Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.

. We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order.

. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.

. Any goods that are moved during a fitting/ delivery by us such as: white goods, computers, washing machines etc are done so at customers own risk. We will not be held responsible for any leeks, faults or damage after our installation/ delivery. Should you have any concerns for delicate or precious goods, we strongly advise that you arrange for their removal prior to our arrival.

For questions, requests to amend Orders, requests to change Delivery details, requests for refunds and all other queries You may contact Us by:

(a) contacting our store where You placed Your Order: John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

(b) calling Our customer services on 01379 644 081;

(c) emailing: info@johndoe.co.uk

(d) writing to John Doe Customer Services at this address: John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

(e) contact us through our Contact Form on our Contact Us page

All policy disputes regarding these Terms and Conditions will need to be put in writing to:

John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

We will usually look to respond to all policy disputes within 5 working days.

John Doe Carpets & Furniture Limited retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should John Doe Carpets & Furniture Limited be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by You during the order process against appropriate third party databases. By accepting these terms and conditions You consent to such checks being made. In performing these checks personal information provided by You may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.

A credit check is not performed and your credit rating will not be affected. All information provided by You will be treated securely and strictly in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679 (GDPR).

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern John Doe of Diss' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'John Doe of Diss' or 'us' or 'we' refers to the owner of the website whose registered office is Howard House, 46-50 Sawmills Road, Diss, Norfolk, IP22 4DA, United Kingdom. Our company registration number is 5083419, Howard House, 46-50 Sawmills Road, Diss, Norfolk, IP22 4DA, United Kingdom. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

- The content of the pages of this website is for your general information and use only. It is subject to change without notice.

- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

- Whilst we make every effort to ensure that all details/ information is correct, no responsibilty will be accepted for errors and omissions.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

We sincerely hope that you're happy with any item or service that you have received from us and that you'll never have reason to complain. However, if there's something that you're not happy with, please follow our simple procedure below so that we can try to put the matters right.

Any damage must be reported within 48 hours of delivery. For any manufacturers faults or reasons for complaint, please contact our main office on 01379 644 081 or email sales@johndoe.co.uk