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We always rated John Doe as a first class retail outlet. Staff are friendly, professional and understand what customer service means. They act as advisers rather than sales staff. I value Stewart's comments on the range of beds and trust his judgement. His thoughts were echoed by Which reports and Telegraph mattress reviews. As a result we now have a Somnus Marquis Superking 14000-with classic style headboard, topper and bolster. The amazing thing is, we moved to Wales and John Doe agreed to deliver free of charge. Administration handled perfectly, delivery headed by M.D.- Charles, was faultless. (The van left at 3am and was here by 8am). Top marks for all aspects of the purchase.(NB. the bed lives up to its reputation!) We will be back.

What can I say? I was merely intending to enquire into the possibility of carpet being laid before my elderly relation's return from hospital. Never did I dream it would all be buttoned up on the same day. Please pass on my thanks to the lads for their friendly and professional service and thank you too.

We are very pleased with the floor and the two men who came to lay it were very efficient and quick.

I am writing to thank your company in general and a number of staff in particular for the tremendous service we have received during our traumatic move. From the first minute we entered your showroom, we were greeted by the most pleasant and friendly young ladies before meeting David who was most professional and extremely helpful so that we were able to select suitable carpets for 3 rooms in our house. The carpet arrived within 2 days of you confirming our order and your carpet fitters have just completed fitting all the rooms. The men worked so very hard and did so with a smile and moved furniture around quite beyond the call of duty. I cannot praise their work highly enough and would appreciate it if you would pass on our official thanks to them. I would have no hesitation in recommending your company in the future and we too will certainly be regular customers.

We would like to take the opportunity of thanking everyone concerned with the ordering, measuring and fitting of our carpets and flooring. Everything was dealt with in a very swift and professional manner. The carpet fitters did an excellent job and were very polite and friendly.

I'm so pleased with the carpets and lino. It's really made the house look like a home. John did a great job today and as always John Doe has delivered a first class service. Thank you for arranging it in such a short time.